Q: When will my item be shipped?

A: Orders are shipped within 5 business days of the order being placed.

Q: How long does shipping take?

A: All items are shipped through Canada Post & the amount of time they take to get to you depends on your location & the shipping method selected at check out.

Q: Where are my items being shipped from?

A: Your items are being shipped from Ontario Canada.

Q: Can I return my item or exchange it?

A: Unfortunately no, all purchases are final sale.

Q: Will I be charged duties/tariffs on my purchase?

If you are located outside of Canada you may be charged import duties & tariffs. Unfortunately we do not have any control over duties & tariffs on items purchased from our store. 

Q: My item is damaged/ I received my order but am missing an item, what should I do?

A: Should you encounter any issues with your order, including a missing item or damaged item please feel free to e-mail helpmevictoriaevans@gmail.com with photographs of the damaged item in question & we will get back to you as soon as possible.

Q: I placed an item in my cart but didn't check out in time & it sold out, what should I do?

A: Unfortunately items that are limited stock (such as stickers & originals) cannot be placed on hold or put aside for you, in order to assure that you purchase an item you need to complete payment. 

Q: I have a question not answered on this FAQ page.

A: Please send an e-mail to helpmevictoriaevans@gmail.com if you have any further questions!